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InsiderOnline Blog: October 2013

What’s Gone Wrong with HealthCare.gov?

Wall Street Journal:

Information technology experts who examined the healthcare.gov website at the request of The Wall Street Journal said the site appeared to be built on a sloppy software foundation. Such a hastily constructed website may not have been able to withstand the online demand last week, they said.

Engineers at Web-hosting company Media Temple Inc. found a glut of stray software code that served no purpose they could identify. They also said basic Web-efficiency techniques weren’t used, such as saving parts of the website that change infrequently so they can be loaded more quickly. Those factors clog the website’s plumbing, Media Temple said.

The identity-checking foul-ups are also triggering problems for state-run exchanges, which rely on the federal system. The problem caused delays last week for users of MNsure, Minnesota’s exchange, as they waited for federal confirmation to create their accounts, said April Todd-Malmlov, MNsure’s executive director. She said the issue in her state was largely resolved by Friday. [Wall Street Journal, October 6]

One of the problems that surfaced this week, reports Sean Gallagher, is that “individuals whose logins never made it to the site’s database will have to re-register using a different username, as their previously chosen names are now stuck in authentication limbo.” Also: “[C]hanges made to profiles already within the system may not be saved either—a problem that is only indicated by a very non-descriptive error message.” [Ars Technica, October 8]

Remember, Obamacare requires you to enroll in the exchanges or pay a fine if you don’t receive qualifying health insurance from your employer. But enrollment hasn’t taken off yet, reports David Martosko:

Just 51,000 people completed Obamacare applications during the first week the Healthcare.gov website was online, according to two sources inside the Department of Health and Human Services who gave MailOnline an exclusive look at the earliest enrollment numbers. […]

The open enrollment period for Obamacare coverage is slated to last for six months. If the first week’s total were an indication of how many Americans will sign up during that time through the Obama administration’s website, its final tally would reach a paltry 1.32 million. […]

If the state-run exchanges were to have a similar response rate for six months, the national enrollment total would be approximately 2 million.

That number is less than 29 per cent of the 7 million the Obama administration would need, according to the nonpartisan Congressional Budget Office, in order to balance the new health insurance system’s books and keep it from financial collapse. [Daily Mail, October 10]

Democrats shut down the government in order to make sure this mess launched on time.

Posted on 10/08/13 01:26 PM by Alex Adrianson

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